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What is a refund?
When a learner is unable to access the course due to technical issues in the website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of Learning Bangladesh, the user can request for a refund which will then go through the verification process.
How to request a refund?
If you have paid for an individual course, you can request a refund within 24 hours of your payment.
To request a refund, follow these steps:
Write an email to care@learningbangladesh.com with which you email have used to sign up and purchase the course
A customer support representative will SMS a form to officially submit the refund request where you will be asked to submit details regarding the purchase.
Refund requests are only considered valid if contacted and informed via calling Naime within 24 hours of purchase clearly specifying your email address and phone number used during registration.
Refund will be made to the medium through which a customer has made the payment or in the form of voucher within 7-14 working days of successful processing and approval of the refund request by Learning Bangladesh. This confirmation will be emailed to the user.
When will the refund not be applicable?
In case you have submitted the complaint or refund request after 24 hours from the date of payment.
In case you have already earned your Course Certificate within the 24-hour complaint period, you are no longer eligible for a refund.
If you file a complaint within the 24-hour complaint period and earn the course certificate within the next 3-day refund period, you will not be entitled to a refund.
When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request.
If you complete more than 5 premium/paid videos before requesting a refund, you will not be eligible for a refund.
All of our courses are valid for 2 years. There will be no refund or re-access acceptable once the course validity period has expired.
When will the refund be applicable?
In case of a wrong purchase or if the customer is willing to purchase another course, a transfer to another course can be done through providing a voucher. If the price of the new course is:
Higher than the purchased course, the user has to pay the additional amount to Learning Banglaesh by preferred payment method.
If Learning Bangladesh fails to provide the resources as promised in the course
When you request a refund, what happens?
Once a refund request has been submitted, your enrolled course will be temporarily locked. Learning Bangladesh shall notify you through SMS if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you’ll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning.
It can take up to 7-14 working days for funds to return to your account after a requested refund. If it has been longer than 14 working days
Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.
Learning Bangladesh has full authority to change the T&C from time to time and case by case scenario.